Returns & Refunds — Our Care-Based Approach
At Light Cellar, we work with foods, herbs, and classes that can interact uniquely with each person’s body, taste, and lived experience. Our intention is to create a space where you feel confident exploring — knowing we’ll support you if something doesn’t work for you.
If your Light Cellar product or class doesn’t light up your life, we’re here to help.
Store Credit & Exchanges
We offer full store credit toward a future purchase within 30 days of purchase or delivery for products that didn’t meet your needs — whether due to preference, experience, or how your body responded.
To initiate a return or exchange, please:
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Visit us in-store, or
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Contact us at 403.453.1343 or info@
lightcellar.ca
A customer account is required to process returns, so we may ask you to create one if you don’t already have one on file.
Refunds
Refunds are issued for unopened products with proof of purchase, within 30 days of purchase or delivery.
Please note:
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Shipping costs are non-refundable
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Return shipping costs are the responsibility of the customer
A Note on Care & Fairness
Our goal is always to meet people where they are while maintaining fairness and sustainability for our small business and community. While we aim to honour this policy generously, returns are reviewed with care and discretion to ensure the policy continues to serve everyone well.
If you ever have questions or need support choosing a product, our team is always happy to help before or after your purchase.
